Customer Support

Welcome to our customer support area. Most calls we get are either setting up an email, these settings are below. If you need additional help you can always email our support staff by filling out this form or calling us at 505-832-4444.

Email Settings

You will need the following information to set up an email on your device or computer:

Incoming

Incoming mail server: mail.lobo.net
Incoming Port: 993
Username: (is your whole email address)
Connection Security: SSL
Authentication Type: Normal password

Outgoing

Outgoing mail server: mail.lobo.net
Outgoing Port: 465
Connection Security: SSL
Authentication Type: Normal password
(same email and password authentication as incoming)

Hosted Domain Email Settings

If you have your own domain hosted with us, the settings are slightly different than if you have an @lobo.net email address with us, details are:

Incoming

Incoming mail server: mail.yourdomainname.com (change the yourdomainname.com portion to your hosted domain name)
Incoming Port: 993
Username: (is your whole email address)
Connection Security: SSL
Authentication Type: Normal password

Outgoing

Outgoing mail server: mail.yourdomainname.com (change the yourdomainname.com portion to your hosted domain name)
Outgoing Port: 465
Connection Security: SSL
Authentication Type: Normal password
(same email and password authentication as incoming)

If you'd rather connect using webmail this is also different, please use https://webmail.yourdomainname.com (change the yourdomainname.com portion to your hosted domain name)

Didn't find what your looking for?

If you can't find the answer you're looking for here please email us here.

Or call our support staff at: 505-832-4444

Our hours of operation are 8:00am to 6:00pm Monday through Friday